FAQ
Please look below for answers to some of our most asked questions.
General
We are a U.S.A. based company with our HQ and manufacturing facility located in the Tri-State area.
All of our ingredients come from a variety of locations where we find the best quality producers for every specific category. We use all natural ingredients as we believe that it is the best way to achieve health.
Although our products do contain high amounts of necessary vitamins and nutrients each serving, we still will highly recommend to have a more traditional meal in your diet and include our shakes as an addition to your regimen.
We’re constantly working on bringing in new flavors and varieties for each and every one of our products and we’re very excited to have them out to your home very soon. Please feel free to send us a message if there is a specific product flavor that you would love us to produce and include in your daily meal routine!
Ordering
Please reach out to us with any duplicate or unintentional orders and we would be happy to take care of it for you!
Yes we do use an encrypted payment service to process every order and we do not store your payment information.
Although we think you’ll be happy with our products, we do understand that you might have a change of mind or feel that it may not be for you. In which case, we’d be happy to process a return and a full refund. You will be responsible for return shipping cost.
We currently accept all major credit cards for payment.
Shipping
Yes, we can ship all over the world! Pricing will be determined by your location. Restrictions do apply on some regions.
Our products generally take 2-3 business days to reach your address. All orders placed before 2PM EST will be processed and shipped the same day, and all others afterwards will be shipped and processed on the following business day.
Yes we do ship to P.O. boxes anywhere within the continental US.
A tracking number will be provided to you via email as soon as we process and ship you order!
Returns
Please contact us for any return request and we would be happy to help!
Contact Us
We’d love to hear your input and feedback! Please feel free to reach out to us through our contact page or email us directly at info@medlixr.com
